9th November 2021
What does your job at Kinduct entail and how long have you been with the company?
I have been with Kinduct for about four and a half years. As a Sr. Client Success Manager, Sport Science, I work with sport and health-care organizations to integrate and optimize the platform within their daily operations. I work with my clients to develop work-flows from the point of data collection to visualization and analysis by providing insights based on best practices and industry trends.
How was your experience being a student-athlete?
My time as a student-athlete had its ups and downs. I attended St. Francis Xavier University (StFX) and started as a varsity volleyball player, but unfortunately the program was cut mid-way through my degree. Being an athlete my entire life, there was definitely a sense of loss after volleyball was taken away from me. It was difficult not being part of a team or having something to work towards other than school. Luckily I was exposed to rowing shortly after.
In my senior year I joined the school’s rowing team, earned a seat in the women’s eight, and competed at the Canadian University Rowing Championships. Looking back, joining the rowing team was the best decision I ever made — lasting friendships emerged, and I learned that undesired change can often lead you down a better path.
How were you introduced to sports science?
I studied Human Kinetics with a minor in Nutrition during my undergrad, as I was keen on being exposed to athletic performance from multiple viewpoints — from nutrition to physiology and athletic therapy.
From there, I continued my studies at the University of Glasgow in Scotland and obtained a MSc. in Sport and Exercise Science & Medicine. In Glasgow, I simultaneously worked for and completed my thesis with a professional women’s soccer team. I used GPS technology to measure the activity differences between the UEFA Women’s Championship League games and the Scottish Women’s Premiership League games, as well as the discrepancies in activity profiles of those on the team who also played on the national level to those that didn’t.
What drew you to Kinduct originally?
After my time in Glasgow, I was set on working at the intersection of sport and technology. I also knew I wanted to return to the East Coast of Canada. How perfect it was that there was an innovative sports tech company in Halifax. I had personally experienced the problems Kinduct was aiming to solve, and therefore immediately understood the added value that it could offer sport organizations.
How has your role evolved over time?
I was originally hired as a Client Success Associate back in 2016, where my role was to assist CSMs with their clientele, mainly in the NCAA space. As my knowledge on the platform grew and my exposure to industries broadened, I took on my own accounts, slowly building up to the scale of working with enterprise clients, such as the XFL and the Nova Scotia Health Authority. At times, the situations I have been in were sink or swim, which ultimately lead to significant growth in skill sets such as project management, account management, and product development.
Now, as a senior member of our Client Success Team, I collaborate interdepartmentally to share the industry knowledge I have gained over the years in relation to our product and how it is being used on the ground by our clients.
What’s your favourite thing about working for Kinduct?
Definitely the people. Everyone is more than just a colleague; we are like a family working together to drive innovation and solve existing pain points for our clients. I feel lucky to work with such amazing people that both support and push me to grow as a person and a professional.
What’s the most rewarding part of your job?
Contributing to conversations and collaborating on work-flows that help solve problems for professional and Olympic sport organizations. I’ve had clients mention that they couldn’t manage their player operations without Kinduct. When I hear that I just think, “Wow, we’re really making a difference.” It’s incredibly rewarding to see that the work I do impacts other people for the better within their organization.
When you have 30 minutes of free time, how do you spend it?
These days I’d probably spend that time trying to cuddle up with my COVID-kitty, Otis. He has brought a lot of livelihood and excitement to working from home and is frequently a guest of honour during our morning coffee meetings.
Where is the best place you’ve traveled to and why?
That’s a tough one to answer. I have thoroughly enjoyed everywhere I have travelled, but two distinct memories stand out. The first memory would be of a four-day hike I did through the Cordillera Blanca range in the Andes (Peru). Carrying all of our food and gear, and hiking at altitude, we climbed up to the “Punta Union Pass” at 4760 metres. By far this was the hardest thing I have ever done.
The second being tobogganing down the mountains of Grindelwald in Switzerland. It was a gruelling hike up to 2681 metres (with cable cars for some sections) but well worth it for the 12-kilometre toboggan run through the Bernese Alps that followed.
What is one food that you cannot live without?
I’d like to say it was something healthy, but realistically it is chocolate. I’d be pretty grumpy if I could never have chocolate again, but who wouldn’t be?!
Download our collection of customized integration reports:
Related articles
